We at Designerperfumes4u.co.uk accept returns for a refund or an exchange if you are not completely satisfied with your order.
Please contact us by e-mail within 7 days of receiving your order and we will issue you with a returns address.
Please ensure that you return goods to us within 15 days from delivery. We recommend that you return your items via registered post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fifteen (15) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.
Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been used, tampered or altered.
Personalised and custom made to sample Items are non-returnable, this is for hygiene purposes. We are unable to accept returns for special orders that we have sourced specifically for you as part of our private shopping services. Please note that this does not affect your statutory rights.
Products should be returned in the original packaging, with their respective brand tags still included and the item should show no signs of use. Retail packaging should be undamaged as they are also considered to be part of the product.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the date we confirmed via e-mail that you are entitled to a refund for defective goods.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from designerperfumes4u.co.uk. However, customers that excessively return items may be refused at our sole discretion.
If a return is payable to you we will process the refund as soon as possible and, in any case within fifteen (15) days of receipt from the original order back to us, a 9% restock fee will be applicable.
If you have any questions or concerns in regards to size or condition on any of the items listed on designerperfumes4u.co.uk, please contact us.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.